Office Furniture Returns|Returns at Office Furniture Please

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Returns

Office Furniture Please Returns Policy


Not required items
As we are selling from an online catalogue, some 'not required' returns are inevitable.

We will only accept product for return that is less than 14 days old and is suitable for re-sale. (i.e. is in a condition that you would be happy to receive from us.) You must arrange for the product to be returned to us at your own cost. We can make this arrangement on your behalf but we will make a return shipping charge equal to the orininal shipping charge made. If the product returned is re-packed in the original, unblemished packaging, then we will credit you at 90% of the value that we invoiced less the original shipping cost. If the product returned is not repacked by you into the original, unblemished packaging, (e.g. an assembled chair) then we will credit you at 75% of the value that we invoiced less the orininal shipping cost. The product itself MUST be in a perfect condition that makes it immediately suitable for re-sale. If the product is unsuitable for re-sale, we reserve the right to refuse to credit and return the product to you.

Missing / Faulty components
Where components are found to be missing or faulty then we will replace the items for you rather than you needing to return the whole item. We will post them to you by first class post.

Damages
Any damage to the product after delivery has been made is your responsibility so when taking delivery we ask you to inspect for any outwardly visable signs of damage to the product or it's packaging. If you suspect any damage or any damage is evident you should refuse delivery. In this event you must advise us immediately on Tel: 0870 264 3048 or Fax: 0870 264 3049 or email: sales@3wmltd.com. We will not accept liability for any product which is signed for by you & later found or reported to be damaged. Signing for product "unchecked" or "unexamined" will not be accepted.

Telephone customer services on 0870 264 3048. Your statutory rights remain unaffected.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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